Shipping and Returns

SHIPPING

Pending on product availability and completion of payment, your order will be shipped on average within 2 - 4 days of ordering. We work with the main carriers to make sure that our products are delivered in a quality and timely manner.

If you have any questions or concerns feel free to contact us and we will be happy to advise you.

HOV products

  • Europe, United States, Canada, Brazil, Mexico and Australia
    • Free shipping
    • Delivery usually takes 4 - 10 business days
  • Australia, Brazil, Canada, United States, Singapore and Turkey
    • Shipping 15€
    • Delivery usually takes 4 - 10 business days
  • Other countries

Other brand products

  • Europe, United States, Canada, Brazil, Mexico and Australia
    • Free shipping
    • Delivery usually takes 10 - 15 days but due to international shipping, it can take up to 30 days.
      We do our best to ensure our customers receive their products two weeks from purchase; to facilitate international delivery speed some products may be shipped from our warehouse in China or in the United States.
      Please be aware that in case of multiple purchase items might be shipped in separate packages.
  • Other countries

RETURNS

All purchases are final but:

In case of damaged items: the last thing we want is for you to receive a damaged item. If that happens please get in touch with us within 7 days; we will do our best to find the quickest solution.

Wrong size: if you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it is possible that the garment was mislabelled. Let us know and we will get you sorted out. If you would like a different size, get in touch with us at info@house-of-virute.com and we will do our best to find a solution; it will have to be at your cost.